Refund Policy – Aatma IT Solutions FZE

At Aatma IT Solutions FZE, we are committed to delivering high-quality services across web development, digital marketing, SEO, and IT solutions. Our team dedicates significant time, resources, and expertise to each project from the moment a client signs up. This refund policy is designed to protect our efforts and ensure clarity for all parties involved.

General Policy

By availing any of our services, you agree to the terms outlined in this refund policy.

For any refund-related queries, clients can email operations@aatmait.com. Our team will review the matter and respond in a timely manner.

Website Development Services

Once work has commenced on a website project — including planning, design, coding, revisions, and related activities — no refund will be issued. This applies to:

• Custom design drafts and layouts

• Backend and frontend development

• Time spent on revisions, QA, and coordination

If the client chooses to discontinue the project after work has started, all payments made are considered non-refundable and will be treated as compensation for the work completed to date.

Digital Marketing & SEO Services

Our digital marketing services involve a wide range of activities including:

• Keyword research and strategy development

• Website changes for SEO optimization

• Content creation and copywriting

• Social media post design and planning

• PPC campaign setup and keyword bid research

• Technical audits and reporting

Since these tasks require extensive research, planning, creative execution, and continuous effort, payments for digital marketing services are non-refundable once work has begun.

No refunds will be issued for partial usage of monthly or project-based marketing services.

Client Responsibilities

To ensure smooth project execution, clients are expected to:

• Provide accurate and complete information upfront

• Cooperate during the project by providing timely feedback, content, and approvals

• Communicate concerns early so we can address them effectively

Disputes and Review Process

We value transparency and are open to reviewing any concerns clients may have. If you believe there has been a shortcoming in the service provided, please write to us at operations@aatmait.com. We will assess the situation and offer a resolution if found valid — however, refunds will not be issued for reasons such as a change of mind, fabricated issues, or internal business decisions.

Policy Updates

Aatma IT Solutions FZE reserves the right to update or amend this policy at any time without prior notice. Clients are encouraged to review this page regularly by sending email to operations@aatmait.com.